Shipping and Returns

Shipping & Return Policy – Riva Vibes

At Riva Vibes, we strive to provide a seamless shopping experience. Below are our Shipping, Cancellation, and Return Policies to ensure a smooth process.

Shipping Policy

  • Delivery Time: 3-7 business days.
  • Shipping Charges: ₹60 for orders below ₹400. Free shipping for orders above ₹400.
  • Address Accuracy: Ensure your details are correct to avoid delays.
  • Damaged Parcel: If your parcel is damaged, do not accept it and contact us immediately.

Cancellation Policy

  • Orders can be cancelled before shipping. Contact us via WhatsApp or email for cancellation.
  • If the order is already shipped, cancellations are not possible, and the return policy will apply.
  • Refunds for cancelled orders are processed within 4–5 days.

Return & Refund Policy

Returns are only accepted for damaged, missing, or incorrect products, and claims must be made within 48 hours with an unboxing video as proof.

For Damaged, Incorrect, or Missing Products:

  • Unboxing video proof is mandatory for missing or damaged products. Claims without a video will not be processed.
  • For wrong products, do not use them. We will arrange a return and send the correct product after receiving the incorrect one.

Unboxing Video Guidelines:

  • The video must show the shipping label with order ID.
  • The video must be continuous, with no edits or pauses.
  • The entire product must be clearly visible.

Return Pickup & Self-Shipping

  • Return pickup is available for orders above ₹499.
  • For areas without pickup service, customers must self-ship the return.

Return Process:

  • Pack items securely in their original box with proper sealing.
  • Once received, we will inspect the product. If used, damaged, or missing parts, refunds won’t be issued.
  • Refunds/store credits are processed within 7–10 days after approval.

Self-Shipping Guidelines:

  • Use a trusted courier service for returns.
  • Share the tracking details via email after dispatch.
  • Improper packaging affecting the product’s condition may impact refund eligibility.

Contact Us

For return requests or inquiries, email rivavibes.shop@gmail.com or WhatsApp 8340772242.

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